Canon camera and capture setup
Review the camera model, installed Breeze version and USB connection when capture or live view is unavailable. Camera compatibility must be checked against the particular software build.
Breeze Windows booth support
Breeze DSLR Photo Booth
support.
Get help with the Windows DSLR Remote Pro workflow behind your Breeze booth, including Canon camera connections, custom screens and printing.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Technical help for your Breeze DSLR workflow.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Guest screens and session flow
Review custom interface assets, welcome and ready screens, consent screens and automatic standby behavior when the guest experience does not follow the intended sequence.
Printing and custom workflows
Investigate the print handoff and Windows printer setup, and identify any AutoHotkey scripts or other custom automation that may affect session behavior.
Make the call more useful
A little information.
A clearer starting point.
- Confirm the product name: Windows DSLR Remote Pro or a different Breeze app.
- Record the Breeze build, Windows version and Canon camera model.
- Have your event configuration, screen assets and a sample print available.
- Identify any AutoHotkey scripts, post-processing tools or other custom integrations in use.
Common questions
Before you
call.
Is this the same setup as Breeze Booth on an iPad?
No. This page focuses on the Windows DSLR Remote Pro workflow, also known as Breeze Booth for Windows. Breeze Booth for iPad and iPhone is a separate app; ask us to confirm coverage for that configuration.
Can a Breeze booth capture photos without an internet connection?
A Windows Breeze capture workflow can be configured for offline use. Online sharing, cloud services and third-party integrations have their own connection requirements, so test the complete event workflow rather than capture alone.
Should I mention custom scripts when asking for help?
Yes. AutoHotkey scripts and other automation can change what happens before, during or after a session. Describe what each script does and when the problem occurs; keep a copy of the configuration before making changes.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.