Event Manager and Helper setup
Review the selected event, synced settings and Helper watch folder to check that the sharing workflow is looking for the files your capture software actually produces.
Photo Party Upload sharing support
Photo Party Upload
support.
Photo Party Upload connects event settings, a Windows Helper and a sharing kiosk so guests can find, share and print booth images.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Connect the event, the Helper and the kiosk.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Missing images on the kiosk
Trace images from the output folder to the Helper and kiosk. Review local network connectivity and application access when the kiosk and booth PC cannot communicate.
Sharing and print handoff
Investigate failed sharing attempts and kiosk print requests, including internet availability, recipient filtering and the printer selected for the event.
Make the call more useful
A little information.
A clearer starting point.
- Identify the event and the Helper and kiosk app versions.
- Have the Windows PC and kiosk device available on the event network.
- Note the capture software's output folder and the Helper's watched folder.
- Save an affected image and the exact sharing or printing error, with guest contact details redacted.
Common questions
Before you
call.
Is Photo Party Upload the same as Photo Booth Upload?
No. Photo Party Upload, or PPU, is LA Photo Party's sharing and printing companion system. Photo Booth Upload, or PBU, is separate capture software that can work with PPU; this page covers Photo Party Upload.
Why are new photos missing from my sharing kiosk?
The capture output folder, Helper watch folder, event selection or connection between devices may be involved. Tell us whether the files exist on the PC and whether the kiosk displays older images.
A guest's text never arrived. Does that mean PPU failed to send it?
Not necessarily. Ask the guest to check filtered or spam messages, then note the attempt time and any status or error in the app. Internet connectivity, sending configuration and carrier filtering can all affect delivery.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.