Camera capture and live view
Troubleshoot camera connection failures, capture freezes and live-view lighting, including the external flash setting when your setup uses a flash.
Independent Social Booth support
Social Booth
support.
When Social Booth freezes, loses its camera or sends the wrong layout to the printer, we help trace the problem through your Windows booth setup.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Help for the booth behind the touchscreen.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Templates and print settings
Review template sizing, green-screen background dimensions and saved printer settings when the digital layout and printed result do not match.
Text and email delivery
Check Social Booth's SMS configuration, email settings and internet connection to separate a sending problem from a delivery or filtering issue.
Make the call more useful
A little information.
A clearer starting point.
- Have your Social Booth version and Windows version ready.
- Note the camera and printer models, including how each connects.
- Capture the exact error and note whether it happens at launch, capture, printing or sharing.
- Keep a sample template, affected print or failed sharing example available; do not send passwords or full license keys.
Common questions
Before you
call.
Social Booth opens, but it freezes when taking a photo. Can you help?
We can investigate the camera connection, capture settings and competing software on the PC. Tell us whether live view works and whether the freeze happens before or after the shutter fires.
Why do my green-screen images look wrong in the template?
Background dimensions and chroma settings can affect the result. We can compare the background size with the template and review the live-view and green-screen configuration.
Can a support plan renew my Social Booth license or updates?
No. PBS support is separate from your Social Booth license and update entitlement. We can help identify the installed version and error, but license purchases and update renewals remain with the software provider.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.