Camera and capture
Review the camera, USB connection and other camera software when PBU cannot connect or complete a session.
Independent Photo Booth Upload support
Photo Booth Upload
support.
We help investigate Photo Booth Upload camera connections, capture delays and the handoff to your event's sharing workflow.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Get the capture side of your booth working together.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Performance and image appearance
Investigate delays between photos and review camera exposure or white balance when the captured image does not look right.
PBU and PPU working together
Follow the exported files from Photo Booth Upload to Photo Party Upload. PBU is capture software; PPU handles its own sharing and printing workflow.
Make the call more useful
A little information.
A clearer starting point.
- Record the PBU build and Windows version.
- Identify the camera and printer models.
- Note the exact stage where capture slows or stops.
- Have an example image and exported log ready; do not send passwords or license keys.
Common questions
Before you
call.
Are Photo Booth Upload and Photo Party Upload the same?
No. PBU is LA Photo Party's capture software. PPU is the separate sharing and printing system. Tell us which application is showing the problem.
Can another camera application interrupt PBU?
Yes. Another tethering application may already be using the camera. We can review the running software and connection alongside the installed PBU version.
Does support include a PBU license?
No. Software licensing and account entitlements remain separate from PBS technical support.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.