Software startup and version checks
Identify whether your station runs Instapics, Social Booth or another configuration, then review startup errors and recent changes before making adjustments.
Independent help for Selfie Station owners
Selfie Station
support.
When your Selfie Station stops capturing, responding to touch or printing, we help investigate the PC, connected equipment and installed booth software together.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
One station. Several possible sources of trouble.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Touch and camera response
Review touchscreen calibration, display configuration and camera connections when guests cannot reliably start a session or the station cannot take a photo.
Printer queues and station connectivity
Investigate Windows print queues, printer connections and Wi-Fi behavior to distinguish a station-wide problem from a single disconnected device.
Make the call more useful
A little information.
A clearer starting point.
- Have the station model and any available hardware documentation ready.
- Record the software name, installed version and Windows version.
- Note whether the touchscreen, camera and printer work separately or all stopped together.
- Keep a photo of the error, printer model and any recent cable or network changes available.
Common questions
Before you
call.
My Selfie Station has older software. Is help still available?
Share the software name, version and station details so we can confirm the troubleshooting available. Older installations may have compatibility or vendor availability limits that cannot be solved through remote support.
Can you repair a broken touchscreen or camera remotely?
We can help distinguish settings and connection issues from signs of a hardware fault. Remote assistance cannot physically repair damaged equipment, and replacement parts or on-site work are not included simply by purchasing technical support.
Where should I start if I am considering replacing Instapics?
Start with an inventory of the PC, camera, printer and current event assets. We can discuss a possible Social Booth transition after assessing compatibility; a new application license and any required hardware are separate.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.