App and dashboard identification
Distinguish the installed iOS app and event dashboard before reviewing settings. Older Curator and PixBooth workflows may differ from the current platform.
Confirm coverage for your Curator setup
Curator and PixBooth
support.
For Curator and legacy PixBooth setups, start by sharing your app version, device and dashboard so we can confirm the support available for your configuration.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Know which app, dashboard and event you are troubleshooting.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Camera choice and image appearance
For covered configurations, review front- or rear-facing camera selection and available exposure or color controls when framing, brightness or skin tones look wrong.
Event screens and print connections
Assess event artwork against the device's display dimensions and review the printing route your setup uses. App version, printer connection and any print-server hardware affect the troubleshooting path.
Make the call more useful
A little information.
A clearer starting point.
- Provide the exact app name and version, including whether it is a legacy PixBooth installation.
- Record the iPad or iPhone model and iOS version.
- Identify the dashboard you use and the event or experience with the issue.
- Have a sample image or screen capture and details of any connected camera, printer or print server.
Common questions
Before you
call.
Do you cover every Curator Live release and older PixBooth app?
Coverage needs confirmation for the exact app, version and equipment. This legacy page is not a blanket commitment to all current Curator Live features or discontinued PixBooth installations.
Why can I not find the camera setting described in older instructions?
Settings can differ between app versions and dashboard generations. Share a screenshot and version details before changing the event; instructions for an older PixBooth workflow may not match your current interface.
Can you help if the photo uses the wrong side of the iPad?
For a covered setup, we can review the event's camera selection and the affected experience. Older Curator/PixBooth configurations may store that selection in a different dashboard area, so identifying the version comes first.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.