Image source and event selection
Check the connected file source and assigned event when new captures are not appearing in the gallery.
Independent Mashbooth support
Mashbooth
support.
For Mashbooth setups, we help trace missing images, event selection and sharing configuration between your image source and iPad kiosk.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Connect your booth's output to the sharing screen.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Kiosk behavior
Review the selected event, output settings and iPad behavior when the sharing station does not display the expected experience.
Email and text delivery
Investigate sending configuration and network access, separating local gallery problems from delivery or recipient filtering.
Make the call more useful
A little information.
A clearer starting point.
- Confirm the app version and iPad model.
- Identify whether the setup uses Dropbox or another supported file source.
- Note the event assigned to the iPad.
- Keep a sample exported file and the exact sharing error available, with guest details redacted.
Common questions
Before you
call.
Does Mashbooth take the booth's photos?
Mashbooth is a sharing kiosk workflow. The photos come from your capture setup, so tracing the output files is an important first step.
Can you support my older Mashbooth installation?
Send the app version, device and file-source details so we can confirm the support available for that configuration.
Does PBS support include a Mashbooth subscription?
No. App subscriptions, cloud storage and messaging accounts remain separate from PBS technical support.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.