Watch-folder file flow
Check the folder PBC monitors and the files your capture software produces when recent photos are missing from the gallery.
Independent Photo Booth Connected support
Photo Booth Connected
support.
We help investigate Photo Booth Connected watch folders, PC-to-kiosk connections and sharing or printing problems around your capture workflow.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Trace the file, the server and the sharing device.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
PC and companion device
Review the PC server component and local network connection to the sharing tablet. Identify whether the setup uses kiosk mode or booth mode.
Sharing and printer handoff
Investigate how the selected file moves to guest sharing or printing, and distinguish connection problems from account and service limitations.
Make the call more useful
A little information.
A clearer starting point.
- Record the PBC and Windows versions.
- Identify the sharing tablet and companion app.
- Note the watch folder and capture software output folder.
- Have a sample image and exact error available; redact guest contact details.
Common questions
Before you
call.
Does Photo Booth Connected capture the pictures?
PBC monitors files from your capture software or other image source. It is a sharing workflow rather than a replacement for the camera capture application.
Does a tablet kiosk still need the PC component?
The companion-tablet workflow relies on the PC server component. Tell us which devices and applications are running so we can check their connection.
Can you confirm coverage for an older PBC setup?
Yes. Share the installed version, Windows environment and device details before choosing a support plan. Compatibility and third-party service availability need to be checked for older systems.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.