Identify the installed setup
Review the software name, version and startup symptoms before choosing a troubleshooting path for an Instapics or Social Booth installation.
Selfie Station and legacy software
Selfie Station and Instapics
support.
Selfie Station booths can need help with legacy Instapics setups, Social Booth transitions and the Windows hardware around them.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Start with the software your station actually runs.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Assess an Instapics-to-Social Booth transition
Discuss the existing PC, camera, printer and event assets to identify migration considerations. Compatibility, license requirements and any reusable files must be checked for your particular booth.
Touchscreen, camera and printer issues
Investigate touch alignment, camera connectivity and Windows print queues when the station's controls or connected equipment interrupt a session.
Make the call more useful
A little information.
A clearer starting point.
- Photograph the booth model label and the software's name or About screen.
- Record the Windows version and any recent hardware or software changes.
- List the camera, printer and touchscreen models if known.
- Have screenshots of startup errors and copies of existing event assets available before discussing a migration.
Common questions
Before you
call.
Is Instapics the same software as Social Booth?
No. They should not be treated as interchangeable installations. Tell us which application currently launches so we can assess the right support path.
Can you help me move from Instapics to Social Booth?
We can assess your setup and discuss the work involved. A conversion is not automatically compatible with every station, and PBS support does not include a Social Booth license or a promise that existing templates will transfer.
The touchscreen responds in the wrong place. Is that a software problem?
Touchscreen calibration or display configuration can be involved, rather than the photo booth application alone. We can review the Windows display and touch setup alongside the booth software.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.