Camera connections and retake loops
Review the camera model, USB connection and focus behavior when Darkroom cannot capture an image or repeatedly asks to retake one.
Independent Darkroom Booth support
Darkroom Booth
support.
We help troubleshoot Darkroom Booth on Windows, from camera connection and retake loops to print layouts and inaccessible save locations.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Capture, print and share—with help when one part stops.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
Printer selection and strip cutting
Check Darkroom's printer selection, Windows printer entries and driver properties when jobs stop, layouts shift or the printer cuts the wrong size.
Save locations and screen inputs
Investigate image-conversion errors tied to inaccessible save paths, or review screen templates when the SMS input or on-screen keyboard is poorly positioned.
Make the call more useful
A little information.
A clearer starting point.
- Record your Darkroom Booth build and Windows version.
- List the camera and printer models and their connection types.
- Capture the full error message or photograph the incorrect print.
- Note your image save locations and any recently disconnected drive or network share.
Common questions
Before you
call.
Why does Darkroom keep saying it is retaking a photo?
A camera that cannot achieve focus can trigger this behavior. We can review focus mode, camera settings and the connection to determine whether that is the cause in your setup.
Can the SMS keyboard be moved on a Darkroom screen?
Yes. Its position is controlled in the relevant screen template using the input element. The keyboard can be moved but not resized; the change applies to that template rather than every screen.
What does an error converting a file have to do with my save folder?
Darkroom needs accessible image and original-file destinations. A missing removable drive, unavailable network location or invalid configured path can interrupt that workflow, so those paths are useful evidence for troubleshooting.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.