Capture-to-sharing file flow
Review the files your booth exports and the sharing app expects, including photo, GIF and MP4 outputs, when content is missing or unavailable for guests.
PicPic Social sharing support
PicPic Social
support.
We help troubleshoot the PicPic Social sharing workflow, including the Windows PC, kiosk connection and files supplied by your capture software.
Already covered and at an event? Call (888) 447-1385
Real people. Practical help.
Follow the image from your booth to your guests.
Live-event emergency support is available 24/7 on our support plans. Scheduled non-emergency help is included with Premium and Enterprise, or book a separate training session.
Explore setup & training ↗Where we can help
Follow the workflow.
Find the interruption.
PC and kiosk connectivity
Investigate local network communication between the PC and sharing device, including Wi-Fi configuration, hotspot capability and application access on the network.
Guest delivery and branded output
Review email, text or QR sharing behavior and the affected output. Separate network or delivery issues from account activation, watermark or event configuration questions.
Make the call more useful
A little information.
A clearer starting point.
- Identify the PicPic Social app versions and the PC and kiosk device models.
- Name your capture software and have an example of its exported file.
- Describe the event network, including the hotspot or router and whether both devices connect to it.
- Note the failed sharing method, attempt time and exact error without sending guest contact details.
Common questions
Before you
call.
Does PicPic Social replace Darkroom or Breeze on my capture PC?
The sharing-kiosk workflow works alongside capture applications such as Darkroom Booth and Breeze DSLR Remote Pro. PicPic Social also offers a separate virtual booth product, so tell us which workflow you are using.
Why can guests see an image but not receive it?
Displaying a file on the kiosk and delivering it to a guest are different stages. Internet access, sending configuration and recipient filtering can affect delivery even when the local gallery works.
Can PBS remove the DRAFT watermark from my PicPic Social event?
Account activation and subscription status need to be checked with PicPic Social. PBS can help identify where the watermark appears, but our support service does not include a PicPic Social subscription or bypass its restrictions.
Connected workflows
Also in your setup?
Photo Booth Support is an independent paid technical support service, not the software manufacturer or an authorized affiliate. Software licenses and third-party subscriptions are separate. Coverage depends on the version, hardware and issue.
Your booth.
A real team behind it.
Find the coverage that fits your events and equipment.